Why this area exists
Workspace Settings splits contact and address information across two sections because they serve different purposes.
Branding section contact fields:
Contact EmailContact PhoneWebsite
Organization Address section fields:
Address Line 1Address Line 2CityStateZipCountryPhoneTax Number
What each setting area is for
Contact fields in Branding
These fields are public-facing defaults. They are used in shared public layouts and tenant-branded email footer content when the organization needs a visible contact path.
Confirmed downstream use includes:
- public header and footer layouts
- event public pages and waitlist pages that fall back to tenant contact details
- tenant-branded email footer content
Organization Address
The Organization Address section is described in the UI as the address used for issuing invoices.
Confirmed downstream impact includes:
- invoice generation uses the tenant address
- invoice-related warnings can appear when organization address information is incomplete
- tenant-branded email footer logic can fall back to the organization address if charitable address lines are not present
This section is not the same as the Canada charitable issuer profile. If your organization issues charitable receipts, that issuer address lives in the tax receipt settings.
Why accuracy matters
These details often appear in places supporters or finance staff actually use later:
- public contact blocks
- tenant-branded emails
- invoices
An outdated phone number or billing address creates real operations problems even when the core transaction still succeeds.
Setup guidance
- Enter public contact details in
Branding. - Enter billing address details in
Organization Address. - If your organization issues charitable receipts, complete the separate issuer address in
Tax Receipts & Acknowledgments. - Save the settings.
Operational notes
- Events and programs can still have their own contact details. Workspace contact fields are the tenant-level default, not a forced replacement everywhere.
- The organization billing address and charitable issuer address may be the same in your organization, but they are stored separately and should each be reviewed.
Common mistakes
- entering the charitable issuer address only and forgetting the invoice address
- assuming workspace contact fields will replace event-specific contact settings
- storing outdated public contact details because the address section was updated instead
- forgetting to update both public contact and invoice address details after a move
What to test afterward
- one public page footer
- one public event page that falls back to tenant contact details
- one tenant-branded email footer
- one invoice generation flow