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Documentation Tenant Settings

Tenant Settings

Google Tracking

This page explains the tenant-level Google tracking field in Workspace Settings and what it actually controls.

Why this area exists

The Google Tracking section gives the workspace one place to store the Google tracking identifier used on tenant-branded layouts.

Confirmed field:

  • Google Tracking ID

The field accepts:

  • Google Tag Manager IDs such as GTM-XXXXXXX
  • Google tag IDs beginning with G-, GT-, AW-, or DC-

What changes after configuration

When a valid tracking ID is saved:

  • public layouts include the tenant tracking tag
  • member-facing layouts also use the tenant tracking tag

The system distinguishes between Tag Manager and Google tag IDs automatically based on the prefix.

What this setting is for

Use this setting when your organization wants a workspace-specific Google tracking setup on its tenant-branded public or member-facing experiences.

This is especially useful when:

  • you want the public donation, event, and program experience tied to your organization's own Google setup
  • your member-facing tenant experience should use the same tenant tracking ID

Operational notes

  • The saved value is normalized automatically.
  • Tracking is still subject to the application's cookie-consent gate, so a valid ID alone does not guarantee scripts will fire in every visitor session.
  • The field is limited to one Google tracking identifier in this section.

Common mistakes

  • entering a full script snippet instead of just the tracking ID
  • pasting an invalid prefix
  • assuming a saved ID means tracking is active even when cookie consent has not been granted
  • expecting separate tenant controls for multiple Google scripts in this page

Setup guidance

  1. Open Workspace Settings > Google Tracking.
  2. Enter the Google tracking ID only.
  3. Save the settings.

What to test afterward

  • one public donation page
  • one public event page
  • one public program page
  • one member-facing page
  • your browser's source or tag assistant tooling to confirm the expected snippet loads

Troubleshooting

  • If the field will not save, confirm the value matches one of the accepted prefixes.
  • If the ID saves but tracking does not appear, test with consent granted and confirm the page you are testing is actually using the tenant layout.